How to Leave a Review on Etsy - How to Respond to an Etsy Review

March 7, 2023

Reviews are the lifeblood of an Etsy shop and can make or break your success. They are important for both buyers and sellers, so learning how to leave a review on etsy can help you boost your shop’s reputation.

How to Leave a Review on Etsy

The process for leaving a review on etsy is simple and straightforward. You can leave a review for any order you receive through the site or its mobile app. To do so, go to the order page and click Write a Review next to the star rating of the item.

One star represents a negative experience, while five stars represents an overall positive review. You can also include a photo of the item you received in your review.

How to Respond to an Etsy Review

When you receive a bad review, it’s normal to feel angry and frustrated. However, there are some guidelines you should follow in your response to a review that may make it easier for you to fix the problem and keep your business growing.

First, try to understand why the customer was unhappy with the item and how you might have able to resolve it. If you can’t, contact the customer directly and offer to resolve the issue or refund the item.

Alternatively, you can ask the seller to respond to your review publicly. This is a great way to share your side of the story and show other shoppers that you’re willing to make an effort to make things right. Don’t send multiple messages or emails to ask for a review, though, as it can be considered spamming and can result in your shop being banned.


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